Terms of Service

Last updated: This document (“Terms of Service”) is valid as of October 11, 2023

Welcome to Sintelly!

Thank you for choosing Sintelly, your companion on the journey to improved mental and emotional wellbeing. Sintelly is here to provide you with support, knowledge, and resources to help you navigate life’s challenges and enhance your overall sense of wellbeing. These Terms of Service are designed to ensure your understanding of your rights and responsibilities while using Sintelly’s services.

  1. Acceptance of Terms

By using Sintelly’s services, including the wellbeing chatbot, cognitive-behavioral therapy (CBT) exercises, and access to informative articles, you agree to comply with and be bound by these Terms of Service. Please take the time to carefully review and understand these terms. If you do not agree with these terms, we kindly ask you not to use our services.

  1. Age Requirement and Consent

2.1 User Age Limitation: Sintelly’s services are intended for individuals who are at least 18 years old. If you are under the age of 18, you may only use our services with the consent of a parent or legal guardian.

  1. Your Sintelly Account

3.1 User Account Creation: To access our services, you will need to create a user account (“User Account”). By creating a User Account, you agree to provide accurate and complete information during the registration process. Your User Account is your personal space within Sintelly.

3.2 Account Security: You are responsible for maintaining the security and confidentiality of your User Account credentials. Do not share your username or password with others. Sintelly reserves the right to deny access, suspend, or terminate User Accounts for any reason, with or without notice.

  1. Sintelly’s Services

4.1 Wellbeing Chatbot: Sintelly offers a wellbeing chatbot designed to engage in conversations with you, providing general guidance, support, and information related to mental and emotional wellbeing. The chatbot is not a substitute for professional medical or psychological advice. It is meant to offer assistance based on your inputs and principles of wellbeing.

4.2 Cognitive-Behavioral Therapy (CBT) Exercises: Sintelly provides access to cognitive-behavioral therapy (CBT) exercises, which are self-help tools designed to assist you in managing your thoughts, emotions, and behaviors. These exercises are intended for personal growth and wellbeing and should not replace professional therapy when needed.

4.3 Informative Articles: Our platform features a blog section offering informative articles that cover a wide range of topics related to mental health, wellbeing, and personal development. These articles are provided for general informational purposes and should not be considered professional advice.

4.4 Content Accuracy: While we strive to provide accurate and up-to-date information, Sintelly does not guarantee the accuracy, completeness, or suitability of the content provided through its services. You should consult with qualified professionals for specific advice or concerns.

4.5 No Substitute for Professional Help: Sintelly’s services are not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment. If you have or suspect you may have a serious mental health condition or any other illness, please seek assistance from a qualified healthcare provider.

  1. Privacy and Data Handling

5.1 Privacy Policy: Protecting your privacy is of utmost importance to Sintelly. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in connection with our services.

  1. In-App Purchases

6.1 Premium Subscriptions: Some features of Sintelly may be available through premium subscriptions, which can be activated and paid for within the app stores. Prices may vary by location. Subscriptions are auto-renewable unless canceled at least 24 hours before the end of the current subscription period. Subscription charges are non-refundable.

  1. Disclaimers of Information and Limitation of Liability

7.1 Use of Sintelly: Your use of Sintelly, its services, and any information provided is at your own risk. Sintelly Ltd., its affiliates, employees, agents, and third-party content providers do not warrant that the services will be uninterrupted, error-free, or that the results obtained from the services will be accurate, reliable, or suitable for your specific needs.

7.2 As-Is Basis: Sintelly’s services are provided on an “as-is” basis without warranties of any kind, whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties; therefore, this provision may not apply to you.

7.3 User Conduct: Sintelly is not responsible for the conduct of its users or third parties. You acknowledge that any content generated by other users or third parties that appears on or through Sintelly is their responsibility, and any risks associated with such content rest solely with you.

7.4 Limitation of Liability: In no event shall Sintelly Ltd., its parent company, subsidiaries, affiliates, employees, agents, third-party content providers, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of Sintelly’s services, including but not limited to, any errors, inaccuracies, omissions, or other defects in the information provided.

7.5 Third-Party Links: Sintelly may contain links to third-party websites, applications, or services. Sintelly has no control over, and is not responsible for, the content, practices, or privacy policies of these third-party entities. Your interactions with third parties are solely your responsibility, and you are advised to review their terms of service and privacy policies.

  1. Intellectual Property Rights

8.1 Ownership: Sintelly and its third-party licensors retain ownership of all intellectual property rights associated with the app, including logos, graphics, text, button icons, pictures, audio clips, data compilations, and software. Users may interact with the AI chatbot, engage in CBT exercises, and access articles provided by Sintelly. Sintelly does not claim ownership of user-generated content.

8.2 User Interaction and Contributions: While users engage with Sintelly’s AI chatbot and participate in CBT exercises, they may provide input, responses, or personal information. Sintelly respects user privacy and confidentiality. Users acknowledge that their interactions and contributions to the chatbot and CBT exercises are solely for the purpose of personal wellbeing.

  1. Prohibited Actions

9.1 Respectful and Safe Interactions: In the Sintelly environment, users primarily interact with the chatbot, engage in CBT exercises, and read articles, and respectful and safe interactions are paramount. Users agree not to engage in any harmful, unlawful, false, threatening, misleading, embarrassing, harassing, abusive, defamatory, tortious, vulgar, hateful, fraudulent, deceptive, or invasive behavior during their interactions with Sintelly.

9.2 Inclusive Participation: Discrimination or victimization based on factors such as race, ethnicity, religion, gender, or any other protected characteristics is strictly prohibited. Sintelly encourages inclusive participation for the sake of personal wellbeing.

9.3 Focus on Wellbeing: Sintelly maintains a strict policy against explicit content, including but not limited to graphic images or videos depicting violence or sexual content. The focus is on promoting a safe and supportive environment for users’ mental health and wellbeing.

9.4 Intellectual Property and Privacy: Users shall not engage in any actions that infringe upon the intellectual or proprietary rights of others, including copyrights and privacy rights. Confidentiality and respect for others’ rights are fundamental principles.

9.5 Originality and Attribution: Users are encouraged to respect the intellectual property of Sintelly and its content providers. In the new Sintelly environment, where content posting is restricted, attributing content to the wrong source remains an inappropriate action. Users should ensure that any interactions, including responses to the chatbot, contributions to CBT exercises, and any references to articles, are genuine and correctly attributed within the platform’s designated framework.

9.6 Promoting Health and Wellbeing: Sintelly does not support or allow the promotion or glorification of alcohol or drug abuse, especially to minors. The platform is dedicated to enhancing mental health and fostering positive habits through interactions with the chatbot, engagement in CBT exercises, and access to informative articles. Encouraging any behavior that contradicts this commitment is strictly prohibited within the app’s confines.

9.7 Cybersecurity: Users shall not engage in any activities that compromise the security and integrity of the platform. This includes sharing web links that contain or could contain software viruses or similar malicious programs.

9.8 Uninterrupted Experience: Users shall not interfere with the functionality of Sintelly, ensuring that all users can have an uninterrupted and beneficial experience while interacting with the chatbot, engaging in CBT exercises, and reading articles.

9.9 Legal Compliance: Compliance with all applicable laws, both international and local, is mandatory while using Sintelly to ensure a lawful and ethical environment.

9.10 Child Privacy: Users may not share any personal information, pictures, or videos of children without the express permission of their parents or guardians, respecting the privacy and safety of minors.

9.11 Promoting Wellbeing: Users shall not engage in any actions that constitute or encourage criminal behavior or negatively influence the mental health and wellbeing of others, even in the absence of content posting.

9.12 Commercial Use: Users shall not engage in spam messages for commercial purposes or use Sintelly for any commercial activities without prior written consent from Sintelly, as the platform’s primary purpose is personal wellbeing.

10. Digital Millennium Copyright Act (DMCA)

10.1 Copyright Infringement: If you believe that your copyrights in any content shared or posted on Sintelly have been infringed, you may contact the individual responsible for the content to resolve the issue.

10.2 Contacting Sintelly: If you cannot resolve the issue directly, you may contact Sintelly via email at [insert contact email]. Please include the following information in your notification:

  • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
  • Identification of the copyrighted work or works claimed to have been infringed.
  • Identification of the content that is claimed to be infringing and information reasonably sufficient to permit its location.
  • Your contact information, including your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that use of the content in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

10.3 False Claims: Be aware that intentionally making false claims of copyright infringement may lead to legal consequences under the DMCA.

11. Termination

11.1 Termination by Sintelly: Sintelly reserves the right to terminate your user account on the app without cause or notice. Such termination may result in the destruction and loss of all information associated with your account.

11.2 Misuse of Account: If you misuse your user account or engage in prohibited actions, as outlined in these Terms of Service, Sintelly may temporarily suspend or permanently terminate your account.

11.3 Content Preservation: The information associated with your account, including content you have posted, may be deleted or preserved at Sintelly’s discretion. Content may be retained if it complies with Sintelly’s rules and regulations.

12. Governing Law and Jurisdiction

12.1 Governing Law: These Terms of Service and your use of Sintelly shall be governed by and construed in accordance with the laws of [insert governing law jurisdiction], without regard to its conflict of law principles.

12.2 Jurisdiction: Any legal action or proceeding arising out of or relating to these Terms of Service or your use of Sintelly shall be brought exclusively in the federal or state courts located in [insert jurisdiction], and you consent to the jurisdiction of and venue in such courts.

13. General Provisions

13.1 Entire Agreement: These Terms of Service constitute the entire agreement between you and Sintelly and supersede all prior and contemporaneous agreements, representations, and understandings, whether oral or written.

13.2 Waiver: The failure of Sintelly to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

13.3 Severability: If any provision of these Terms of Service is held to be invalid or unenforceable, the remaining provisions of these Terms of Service will remain in full force and effect.

13.4 Assignment: You may not assign these Terms of Service or any of your rights or obligations under these Terms of Service without Sintelly’s express written consent. Sintelly may assign these Terms of Service at its sole discretion.

14. Contact Information

If you have any questions or concerns about these Terms of Service or Sintelly’s services, please contact us at [email protected].

Please note that while Sintelly aims to support your wellbeing, it is not a substitute for professional help. If you are dealing with a serious mental health condition or any other illness, such as medical or psychiatric conditions, it is essential to seek assistance from a qualified healthcare provider or specialist. Your health and safety are of the utmost importance.